Busisiwe Nombuso Sishange

Customer Service & Administrative Professional

About

Friendly, reliable and adaptable Professional with a strong foundation in enhancing operational efficiency and customer satisfaction. Adept at managing high-volume transactions, resolving complex inquiries, and optimizing administrative processes to deliver exceptional service. Currently pursuing certifications in Office Administration and Data Entry Clerk to further strengthen organizational and problem-solving capabilities for dynamic, client-focused environments.

Work Experience

Cashier

Boxer SuperStore

Oct 2021 - Jan 2023

Johannesburg, Gauteng, ZA

Managed daily customer transactions and provided comprehensive support, ensuring operational efficiency and high customer satisfaction for a high-volume retail environment.

  • Delivered outstanding customer service to an average of 100+ customers daily, consistently resolving inquiries to ensure positive interactions and enhance loyalty.
  • Processed up to 200 cash and card transactions per shift with 99%+ accuracy, significantly minimizing discrepancies and ensuring financial integrity.
  • Resolved complex customer complaints and inquiries, de-escalating issues professionally to achieve satisfactory outcomes and enhance customer loyalty.
  • Collaborated cross-functionally with team members to maintain optimal store environment, directly contributing to enhanced customer experience and operational efficiency.

Education

Secretarial and receptionist

Cursa

Sep 2025

Office Administration

Oxbridge Academy

Mar 2023 - Mar 2024

Die Boord, Western Cape, ZA

Travel and Tourism

Damelin College

Feb 2019 - Apr 2023

Johannesburg, Gauteng, ZA

General Studies

Athlone Girls High

Jan 2013 - Dec 2018

Johannesburg, Gauteng, ZA

Languages

English , IsiZulu

Skills

Operations Management

  • Store Environment Management
  • Cash Handling
  • Transaction Processing
  • Retail Operations
  • Operational Efficiency

Communication & Interpersonal Skills

  • Interpersonal Communication
  • Team Collaboration
  • Problem Resolution
  • Active Listening
  • Conflict Resolution
  • Client Engagement

Organizational & Administrative Skills

  • Detail-Oriented
  • Time Management
  • Organization
  • Attention to Detail
  • Data Entry
  • Office Equipment Operation

Software & Applications

  • Microsoft Office Suite
  • Internet Applications

Customer Service

  • Customer Service Excellence
  • Customer Relations
  • Client Support
  • Complaint Resolution
  • Inquiry Handling
  • Customer Loyalty
  • De-escalation

Interests

Personal Growth

  • Reading
  • Continuous Learning

Finance

  • Investment Research
  • Financial Literacy